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Terms and Conditions

By submitting this order request, you acknowledge and agree to the following:

1. Service fee only: You agree that the amount you pay us is a service/courier fee only, and does not include the cost of the item itself.
2. Item cost: You agree that the item will be billed at the exact price shown on the retailer's website or in-store, including any applicable taxes, with no markup added. You understand payment in USD is preferred where possible, and that for payments in ETB, store prices will be converted using the actual daily bank selling rate (including standard bank commissions and fees), which changes daily.
3. Advance payment required upfront: You agree to pay a 30% advance payment before submitting your order, calculated automatically from the store price(s) you provide for each item. This advance is based on your own estimate and is required to lock in your order. Final pricing — including our service fee, applicable taxes, customs duties, and any difference between your estimate and the actual cost — is confirmed once we source your item(s) and is settled in your remaining balance.
4. Item availability and price changes: You understand that if an item becomes out of stock or its price changes after you submit your order, we will contact you with updated options before proceeding — your advance was based on an estimate, not a final confirmed price, so this may affect your remaining balance.
5. Cancellations: You acknowledge that because your advance payment is collected before we begin any sourcing work, based on your own submitted estimate, it is non-refundable under all circumstances once paid — this includes cancellations or changes of mind.
6. Balance due: You agree that the remaining balance is due before delivery or pickup.
7. Delivery timeline: You understand that standard orders are grouped into batches, which typically stay open for about 2 weeks before closing, and are purchased together once the batch closes. Standard delivery typically takes an additional 2–4 weeks from your batch's closing date — not from the date you submit your order. Batch open and close dates are announced on our Telegram channel. If you choose Rush instead, delivery is prioritized for about 7–10 business days; if you choose Nina Express, delivery is prioritized for about 3–5 business days. Both are priced by weight, for the applicable fee shown in your Order Summary.
8. Customs and duties: You agree that any customs duties, taxes, or fees applied by Ethiopian customs on your order are your responsibility and separate from our service fee. These vary by item and are not something we can predict or control.
9. Delivery address: You confirm that the delivery address and phone number you provide are accurate and complete, and you agree that we are not responsible for delays, failed delivery attempts, or extra charges caused by incorrect or incomplete address information.
10. Lost or damaged luggage: You acknowledge that orders are carried in checked airline luggage, and that loss or damage caused by the airline is outside our control. We will assist with any airline claims process, but cannot guarantee compensation beyond what the airline provides.
11. Your information: You understand that the details and photos you provide — including your name, contact info, delivery address, and phone number — are used only to process and fulfill this order, and will not be sold or shared with third parties beyond what's needed to complete your delivery.
12. What you order is what we ship: You confirm the exact item, size, color, and specifications before we purchase, and you agree that we ship precisely what was confirmed. We encourage you to double-check sizing charts and product details beforehand, especially for clothing and shoes.
13. Reporting issues: You agree to report any damage, defect, or wrong-item issue within 48 hours of delivery, along with photos, so we can verify and resolve it. Claims made after this window may not be eligible for resolution.
14. Responsibility for issues: You understand that if an item arrives damaged due to our handling, or we send the wrong item due to our own error, we will make it right at no additional cost. If an item doesn't meet your expectations for reasons outside our control — including, but not limited to, a choice you made about size, color, or style, or how the retailer originally listed or described the item — that is not considered our error.
15. Returns: You understand that once an item is purchased and shipped, returns are subject to the original retailer's own return policy. Given the cost and impracticality of international return shipping, we cannot guarantee that a return will be possible after an item has left the USA.